Who is Rock and Soul?
Rock and Soul is one of
the world's first and most famous DJ shops!
As New York City's DJ hub
since 1975, we've had the pleasure of serving some of
the biggest names in the DJ and music world -- including Damian
Marley, Nelly Furtado, DJ AM, Q-Tip, Talib Kweli, the Wu Tang
Clan, DJ Premier, Funkmaster Flex, Grandmaster Flash, DJ Skribble, and so
We specialize in
DJ equipment, gear, accessories and records, and are well known
for our superior service and expertise, as well as great deals on DJ
equipment, headphones, pro audio, gear, accessories, and music.
Why Buy from Us?
We do everything we can to keep
We're not just an store,
but a real mom and pop business with over 35 years experience keeping
customers happy. You'll love our prices, our support, our policies and our
advice! Have a question? Need advice? ASK US!
Have a Problem?
If you have any issues with
your order, please contact us first!
We are friendly, eager to
help and always work our customers to resolve any issues that arise.
Whatever your issue, give us the opportunity to make it right. Thank you
for your business!
Question? Advice? How to
We're here to help!
Please feel free to call us
at 1-800-513-1360 for fast
Or email us at
firstname.lastname@example.org - we generally reply
within 1 business day!
Our store hours are Monday -
Saturday from 9:30AM - 7PM.
Rock and Soul
462 7th Avenue
New York, NY 10018
Returns & Refunds
We want you to be happy.
We gladly accept returns
within 30 days under the following conditions.
To return an item please
email us or call 212-695-3953. All items must be in like new / saleable
condition. Opened items will incur an 18% restocking fee plus any shipping
charges we incur (even if the item qualified for free shipping). Unopened
items will not incur a restocking fee, however customers will be charged
for shipping charges we incur (even if the item qualified for free
shipping). Refunds will be issued when the item is received in saleable
Please note, we do not accept
returns for records or needles.
Unless otherwise noted, all
items are shipped brand new / factory sealed. We are authorized dealers
for all merchandise that we sell. Rest assured that in addition to our
return policy, you are protected by the manufacturer's full warranty.
Orders are shipped via UPS
and USPS. Most orders are shipped same or next business day, but please
allow up to 5 days handling time. Most orders above $100 will be shipped within
the continental US for FREE! We are happy to combine orders to help you
qualify for free shipping. Please note, there are a few exceptions in the
case of very heavy items such as large DJ cases and speakers. If you're
not sure, please contact us.
WE CAN EXPEDITE SHIPPING -
International Orders & Shipping
We are pleased to ship
worldwide! Please use the shipping calculator to determine your shipping
costs by country. Shipping times are not guaranteed and transit time is the
responsibility of the carrier. While rare, we cannot be held responsible
for border or customs delays.
IMPORTANT NOTE: Import
duties, taxes, and charges are buyer's responsibility and are not included
in the item / shipping cost!
Incorrect / Incomplete Address
Please double check the shipping
address before you complete your order. If the shipping information you
provide is incomplete or incorrect (ie. missing or incorrect apartment or
suite numbers, missing floor, when applicable), we will be charged a fee
by USPS. The fee to correct the shipping charges will be charged to the
Refused & Undeliverable Packages
DO NOT REFUSE A DELIVERY! If you
have an issue contact us and we accommodate you whenever possible.
Any refused or undeliverable
item will be subject to a 18% restocking fee plus all outbound and return
shipping charges and fuel surcharges we incur. This policy includes - but
is not limited to - refusals for items the customer wants to cancel after
an item has already shipped; refusals of delivery to avoid paying import
duties, taxes, or other charges imposed by customer's government; refusals
because customer no longer wants an item or purchased it elsewhere;
undeliverable items due to missing or incorrect information provided by
the customer; packages not received after 3 delivery attempts; packages
unclaimed at the UPS local office This policy applies whether an order
qualified for "free shipping" or not.
Refused items will be refunded
minus the fees outlined above after item is received in new/unopened
condition by our store, or when shipped directly from the manufacturer, at
the manufacturer's shipping facility.