NOTE-COLOR MIGHT SLIGHTLY CHANGE BECAUSE OF LIGHT

Shipping policy 

 

Processing Time:

Orders are typically processed within 3 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary, but we endeavor to dispatch your order as swiftly as possible.

Delivery Time:

Once your order has been processed, delivery times typically range from 7 to 12 working days, depending on your location and shipping method. Please note that unforeseen circumstances such as customs delays or extreme weather conditions may affect delivery times, but we will do our utmost to minimize any disruptions.
 

Customs duty information for Bonanza customers:

As a Bonanza customer, please be aware that your international orders may be subject to customs duties and taxes imposed by your country's customs authorities. These charges are not included in the item price or shipping cost displayed at checkout on the Bonanza platform.

Customs duties and taxes vary depending on the country and the value of the imported goods. It is your responsibility as the buyer to pay any applicable customs duties, taxes, or import fees upon delivery of your order.

To avoid any surprises, we recommend that you familiarize yourself with your country's customs regulations and potential duty rates before placing an order. Additionally, keep in mind that customs clearance procedures may cause delays in the delivery of your package.

For further assistance or information regarding customs duties and taxes, please consult your local customs office or contact us for more information.

Return and Refund Policy

Our Return and Refund Policy offers peace of mind to customers by providing a 7-day window for returns and refunds upon item delivery. If you are dissatisfied with your purchase for any reason, you may return the item within 7 days of receiving it. To initiate a return, please contact our customer service team, who will guide you through the process.

 

Conditions for Return:

1. The item must be unused, undamaged, and in its original packaging.
2. Proof of purchase, such as a receipt or order number, is required.
3. Returns must be initiated within 7 days of receiving the item.
4. Refund Process:
5. Once the returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or payment provider.

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including any shipping charges incurred.

Customer Satisfaction:

Our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to reach out to our customer service team. We are here to assist you and address any issues promptly.