Should you request a return/refund, please use our email found in your PayPal receipt within 7 days of receiving the item or call our toll free number by requesting our contact info. Please consider that actual outgoing original shipping fees and 20% restocking fees will be deducted. In addition, buyer pays for all return shipping costs and must provide tracking for proof of return. Sorry, but our margin is so slim, we don’t have much choice. Product must be returned in “like-new” condition and in its original packaging, with our return authorization number marked clearly on return shipping label only – not the box. No returns after 30 days, period. Though rare, damaged items upon inspection at the time of small package carrier delivery ( such as USPS, UPS or FedEx) must be refused for exchange of replacement parts or, if necessary, an entirely new item. Or, if damage is noted after delivery and upon opening carton, replacement parts will be sent or the entire item will be replaced upon review of customer provided photos of said damage, if necessary. Refusing to allow us to replace or repair such parts or the entirety of an item, in lieu of a return, would incur the same return costs to you as if you were returning a non-defective or non-damaged item simply due to personal reasons, change of mind or buyer’s remorse. *Large freight items delivered by appointment must be thoroughly inspected at the time the driver is present and damaged parts of a shipment must be noted on release form and refused in order to validate insurance coverage so we can ship free replacements or if possible, mitigate a professional on-site repair to bring the item back to ‘new’. Failure to follow delivery acceptance guidelines emailed to you when large freight items ship voids insurance coverage and repairs or replacements would not be free.*