Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Shipping policy
Shipping Policy
All orders ship out within 1-2 business days (excluding holidays).
Processing and shipping time
Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact us.
Lost Packages
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
Signature Required
When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.
Return policy
Refunds available: See booth/item description for detailsRefund policy
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Please note that certain products are not eligible for refund for hygienic reasons. These items include: hats, socks, wraps, swimwear, food related, health & personal care items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping & handling costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without a tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Seller coupons & discounts
Shipping discount: Pesos de envío de todos los elementos se suman para el ahorro.
Seller badges
