Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Miscellaneous details

PAYMENT, TAX, CUSTOMS DUTY AND RELATED CHARGES

*PAYMENT: Currently we only accept payment via PayPal. Orders will not be processed and shipped until funds are cleared. Any refund (full or partial) will be issued via PayPal as well.

CANCELLATIONS

*CANCELLATIONS: As a small business, we can’t accept cancellations. A large portion of our items are made to order, the procedure of preparation is irreversible. Please think twice or just contact us with any questions before purchasing! We appreciate your kind understandings!

LOST, FAULTY OR DAMAGED

*LOST: A parcel will be identified as lost by the shipping agent 60 days after an order has been placed.

*FAULTY OR DAMAGED: It rarely happens. We carefully check every item and take photos before packaging. If you meet the situation of DOA (dead on arrival), please contact us immediately with details of the fault or damage and a few photos of the packaging/item. We can’t file a damage claim without some proofs.

EXCHANGE, RETURN AND REFUND

*EXCHANGE: We don’t provide exchanges since the international transit time is too long.

*RETURN: All items are real shot displayed. If you don’t like your purchase, please contact us within 3 days of delivery and ship items back within 7 days of delivery. Buyers are responsible for return shipping costs. Please use a trackable shipping for the return. We will refund you the items cost (excluding shipping cost) when we receive the item in its original condition. Please note that we can’t accept returns for any holiday items. (Christmas, Chinese New Year etc.)

*REFUND: We refund for items lost (fully refund), faulty or damaged (fully refund) and returned (partially refund). Please note that we don’t provide SLOW TRANSIT REFUNDS since international shipping is totally beyond our control, the transit time is primarily subject to your customs and your local delivery system.