A buyer messaged me right after a sale stating that he input his address incorrectly. How can I change the address before printing a label? When I go to “Buy shipping,” the incorrect address is automatically populated. I can’t see any way of changing it. Help!
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dennycandy Reputation: 15 See dennycandy's booth |
To be protected, ALWAYS use the Paypal address on file (if paid with Paypal).
Using an override (or in this case a mistake) opens you up to a fraud buyer.
I also always gen my labels on Paypal (not here) as misskeech mentioned, Paypal
offers a tiny discount on negotiated commercial pricing for SOME classes compared
to the USPS site. That being said, if you are using a special price mailer like
a Regional Box or a Flat Rate BUBBLE Envelope (that Bonanza STILL does not offer
here as a money saving option (after years of asking for it)), you will find it
necessary to use the USPS website for those special Priority Mailers.
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Atomicdiner Reputation: 1902 See Atomicdiner's booth |
Hi @dennycandy,
Sorry to hear about the trouble. As @Atomicdiner mentioned, we always recommend shipping to the address on file with PayPal. Once a purchase is complete, there is no way to edit the address on the order. We recommend canceling this order by refunding the buyer, then re-listing the item so that they can checkout again with the correct address. That way, you won’t run into issues with PayPal for shipping to a different address.
Hope that helps!
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BonanzaKaty Bonanza Staff See BonanzaKaty's booth |
1 Comment
You can purchase a label from USPS directly and plug in the tracking number or if the buyer paid with paypal just find there transaction and print a label from from there .
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SurrealHairBeauty Reputation: 461 See SurrealHairBeauty's booth |
1 Comment
or you can go to “paypal ship now” and print a paypal label. sometimes paypal is less than USPS.
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misskeech Reputation: 1958 See misskeech's booth |
1 Comment
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