We’re still new to Bonanza and had an order that was submitted for approval because “the cost to ship to the buyer could not be determined.”
We have free shipping for US only but the buyer was in Australia. However we looked at shipping cost from US to Australia and it was around $20. Is there a way to add that shipping to the order? Otherwise, I ended up denying the order.
Thanks in advance!
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Midlee_Desgins Reputation: 10 See Midlee_Desgins' booth |
Usually offers come with the shipping included, but there are times when shipping cannot be determined (ie you do not have shipping added for that location, or the buyer address is incomplete) and these can be modified to add shipping.
To add shipping to these offers…see instructions on this page (the link shows screenshots)
https://www.bonanza.com/site_help/offers/invoicing
In the email you receive there is a link that says
Review this order on Bonanza
Click on Review Invoice to add shipping costs
Click on link Change your invoice here
You should then be able to add the shipping costs based on the buyer’s location…
Only these types of offers that need Approval will allow to change the total offer amount
All other offers are either approve or deny
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ccmom Reputation: 12648 See ccmom's booth |
Viewed: 984 times
Asked: almost 6 years ago
Latest response: almost 6 years ago
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