Maybe there should be a separate area or link for website issues that would go to administration. I see so many people asking the same things I or someone else asked as well. If an issue is a problem for a number of folks, shouldn’t it be changed or, at least, explained by someone from the site itself?
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caracy Reputation: 18 See caracy's booth |
This is an official Bonanza response.
Good question Caracy and sorry for any issues you may be experiencing. We have been working on updating our help pages with the most relevant content so you can find what you need. Most features on the site have pop out help tips too.
We try to direct all users to contact our support team directly. You can do so by emailing us directly at [email protected], or you can click on the “Contact” link on the bottom of the page. Having all support requests funnel through our support team helps us track bugs, and resolve your issue in the best possible way, and keep a running tab on features that need attention.
We do have a lot of very helpful Bonanzalers who are always on the Community pages eager to help too (thanks everyone).
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bonanzamark Reputation: 1539 See bonanzamark's booth |
1 Comment
Help pages would be helpful after all these years…..real help pages.
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HavensRainbow Reputation: 750 See HavensRainbow's booth |
I have been getting a lot of “whoops” messages when I try to list items or edit items. I have a lot to list but sometimes the site won’t let me, although Bay and Etsy are working just fine.
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Gifts4u2 Reputation: 88 See Gifts4u2's booth |
1 Comment
Thank you!! I’ve been getting “whoops” messages, I try to import images I get a message saying “encountered a problem we’ll check into it shortly”. I have a very nice lady that has been trying to help me but the thing is over half of everything I click on doesn’t work, I can’t message her back to say thank you, half of the profile & edit booth doesn’t work, It wouldn’t let me comment on this page, and doesn’t even let me contact support at bottom of page that was the first thing I did that’s why I’m surfing through here. Be kind of hard to surpass Bay & Etsy when I’m moving merchandise there and struggling here even if some of their policies are screwed up. I bet I wouldn’t have a problem paying if I owed any fees.
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PJs_ Reputation: 14 See PJs_'s booth |
There is a contact link for support at the bottom of every page for everyone on Bonanza to report website issues. Not everyone knows that though; newbies are still learning. When they see others post questions here, they do the same.
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annimae Reputation: 100 See annimae's booth |
But when you use contact at the bottom of the page you get this “If you would like to suggest that we …fill in the blank…, we invite you to do so on our user feedback page found [URL removed]” This is a copy and paste response to my last query.
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caracy Reputation: 18 See caracy's booth |
2 Comments
Viewed: 2668 times
Asked: almost 9 years ago
Latest response: almost 9 years ago
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4 Comments