I’m finding it hard to navigate on Bonanza. How do I mark a transaction as cancelled and refunded? I’m being billed for transactions that ere refunded or cancelled.
I’d also like ot get that refunded to me from Bonanza.
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sddarkman619 Reputation: 12 See sddarkman619's booth |
My Bonanza
Fees owed (link on left hand side of column)
at the bottom of the page [URL removed]
Request Payment Refund
If one of your above transactions were canceled, you can use our automated system to request a refund. You will find a link titled “Request a refund for a transaction on this bill” on the billing month page in question. Clicking on that link will guide you though the refund process. If you have already paid for the seller fees, then you can email us at [email protected] for selling fees you have paid. Read more about payments and billing here..
The “Request a refund for a transaction on this bill” is present if the bill has not been paid..once paid you will have to contact bonanza
If it is for a transaction that is not on the present bill transaction list then under the list is a blue link that [URL removed]
See activity since last bill
Click on this..find the transaction and then click on Request a Refund
For bills not yet paid, the FVF will be removed from the transaction list (or be marked out)…for those already paid, I believe a credit will go to the next bill (not totally sure about that, since I always immediately request refund when cancellation or return occurs)
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ccmom Reputation: 12648 See ccmom's booth |
ahhh, that’s why I wasn’t seeing the link. the bill was already paid. but the new billing I did find it, thank you.
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sddarkman619 Reputation: 12 See sddarkman619's booth |
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Asked: over 9 years ago
Latest response: over 9 years ago
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