Buyer paid for item now wants to cancel what to do

A buyer bought a item form me yesterday and paid for it. Now they don’t want me to ship the item and refund them back. How do I go about and cancelling this order. Does the buyer need to send me a cancel message then do I just refund there pay payment back in pay pa. thanks Christin

asked over 5 years ago

3 Answers

as said above..go to PayPal..refund the order

Get your refund transaction # from PayPal and go to current statement, find invoice and request a refund..including the PayPal refund transaction ID#

The fee will be removed from your currrent statement..before it is due at the beginning of next month

answered over 5 years ago

ccmom
Reputation: 12648
See ccmom's booth

Yes, you should do the refund directly in Paypal. Then don’t forget to go into Bonanza and do a request for your Bonanza fee refund also (do this after you’ve done the Paypal refund): go to the relevant billing statement & click on “request a fee refund for a transaction on this bill”.

answered over 5 years ago

thanks everyone for your help

answered over 5 years ago

Question Vitals

Viewed: 876 times

Asked: over 5 years ago

Latest response: over 5 years ago

To Answer Brilliantly

Remember these tips:

  • Use links to other sources to support your opinions
  • Use examples where possible
  • Put yourself in the inquirers shoes: what extra info would be helpful?

Should I post a comment or an answer?

You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?

Post an answer for:

  • Replies that directly and specifically answer the original question

Post a comment for:

  • "Thanks," "Me too," "I agree," or "Works for me" types of replies
  • When you would like the original poster to provide more details
  • When you have more to add to someone else's question or answer

See also our Roundtable FAQ.

Formatting

Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.