Google shopping items denied

Google shopping is approving and listing a few of my products, but denying the rest, and I have no idea why. They are all in the same category. I emailed support and they haven’t helped much

asked Translation missing: es.datetime.distance_in_words.almost_x_years ago

1 Answer

This is an official Bonanza response.

Sorry to hear that Jonathan. Before contacting support about your prohibited items, we would recommend that you review the Google Shopping publishing policies to help identify the details of why your items are being denied. You can get a good idea by going to your Bonanza Google Management page and requesting a feed review. I had a quick look at one item that was denied, [URL removed] and the one thing that sticks out to me is the main image. Google prohibits images with watermarks/words on the image.

[URL removed]

Our policy
In order to provide a quality user experience, Google requires that all Shopping ads meet high professional and editorial standards. We only allow promotions that are clear and professional in appearance. These ads should lead users to products and landing pages that are relevant, useful, and easy to interact with.

Technical requirements
The products feed specification defines the structure and format for providing data about your products so that attractive and professional ads can be created. Your promotions will need to comply with the feed specification in order to appear on Google Shopping, so make sure to review the attributes and their requirements carefully.

Examples of what’s not allowed
Usefulness

Content that is unnecessarily difficult or frustrating to navigate

[URL removed] Websites with pop-ups or interstitial ads that interfere with the user’s ability to see the content requested; sites that disable or interfere with the browser’s back button; websites that don’t load quickly on most popular browsers and devices, are under construction, not functioning, require download of an additional application to view the landing page (aside from common browser plug-ins), or lead to a file, email address, or error messages. For specific guidelines on how to comply with this policy, refer to the ‘link’ attributes in the feed specification.

Spelling and grammar

Promotions that do not use commonly accepted spelling and grammar

[URL removed] “Flowers here buy” or “Buy flwres here”
Punctuation, symbols, capitalization, spacing, or repetition that are not used correctly or for their intended purpose
[URL removed] Excessive or gimmicky use of numbers, letters, symbols, punctuation, emoticons, emoji, repetition, or spacing, [URL removed] f1owers, fllllowers, fl@wers, Flowers!!!, f*l*o*w*e*r*s, FLOWERS, FlOwErS, F.L.O.W.E.R.S, flowers-flowers-flowers!, f l o w e r s, buyflowershere. For specific guidelines on how to comply with this policy, refer to the ‘title’ and ‘description’ attributes in the feed specification.

Unclear relevance

Promotions that are not relevant to the landing page

[URL removed] Product title or description that is not relevant to the product promoted, generic landing pages or different product landing pages. For specific guidelines on how to comply with this policy, refer to the ‘title’ and ‘description’ attributes in the feed specification.

Style requirements

Promotions that do not use the features of the Shopping ad for their intended purpose

[URL removed] Listings that use the title field as an additional description field; listings that display irrelevant or obtrusive information in images. For specific guidelines on how to comply with this policy, refer to the ‘title’ and ‘description’ attributes in the feed specification.
What you can do
Here’s more detail about each violation and what you can do if your item is disapproved or your Merchant Center account is warned or [URL removed]

Usefulness

To ensure a safe and positive experience for users, Google requires that advertisers comply with all applicable laws and regulations in addition to Google Shopping policies. It is important that you familiarize yourself with and keep up to date on these requirements for the place where your business operates, as well as any other places Shopping listings are served. When we find content that violates these requirements, we may block it from appearing, and in cases of repeated or egregious violations, we may ban you from promoting Google Shopping content with us.
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Hope that helps.

answered Translation missing: es.datetime.distance_in_words.almost_x_years ago

3 Comment

DistilleryNetwork says: August 30, 2016

Changing the picture didn’t help, nor did changing the product attributes in many different ways as support suggested. It would be helpful if I could get the exact error Google is throwing

ccmom says: August 30, 2016

Unfortunately I have never gotten a why, only what from google. Even when we had to submit our own feeds originally, it would always send examples of items rejected, but never the reason why. Ususally, deleting and re-doing the listing, making sure it was compliant, fixed the problem

ccmom says: August 30, 2016

It is almost like once rejected, it just can’t be fixed. I have a few right now that all the requirements but were rejected. Can’t find a reason, can’t fix. I will just delete tomorrow and re-do the listings

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