If you click on My Bonanza>Recent Sales>View Buyers in Real time there is a little link that says “Chat with Customer” and says something like “you have never chatted with this customer before.”
Has anyone tried it? It seems creepy to me. Does it work? I know if you walked into a b&m thrift store, the shopkeep would exchange pleasantries. That would seem normal. But if I were viewing an item online and a chat box popped up and said “Welcome to my store, can I help you with anything?” I would be totally freaked out and click the X button as fast as if I had just downloaded a virus.
So has anyone ever tried it? What were the results?
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Weblotz Reputation: 28 See Weblotz's booth |
I have never used that chat option, but I and many many others use the chat box in our booths quite often to chat with each other or customers…
When this site first opened…I had to walk several buyers through checkout using the chat box…
and I have answered buyer questions in the chat box…though it was easier when the switch board worked correctly and you were immediately notified if someone was in your booth
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ccmom Reputation: 12648 See ccmom's booth |
The View Buyers in real time is a link to Lexity live, which is not programmed by Bonanza. I have had dozens of Lexity chat windows open when I shop online at different venues asking if I need help. Sometimes I do have questions and have found it helpful. Although, I can see what you mean if you had never seen it before.
@ccmom, yes I agree with you about the Bonanza chat area, I think it is a real plus.
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MyTexasTreasures Reputation: 1244 See MyTexasTreasures' booth |
Viewed: 1521 times
Asked: about 10 years ago
Latest response: about 10 years ago
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