I had someone order some Siemens breakers from my Bonanza booth and when I tried to create the shipping label in PayPal I get the message that the label cannot be created because the address is incorrect. The street number is not included in either the Bonanza or PayPal shipping address. I have messaged the customer multiple times and only received one reply saying the address is correct. I know they cannot be the only person living on that street in Louisiana. How long should I wait before making a refund. I have always shipped either the same day of the sale or the next business day and do not want to ruin my quick shipping reputation. I am pretty sure they want the breakers and I am very sure I need the sale.
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abigdogmom Reputation: 3559 See abigdogmom's booth |
Welcome to the Bonanza Community!!
For questions about specific items, you’ll need to contact the seller.
Questions of a personal nature are not allowed.
We try to keep support related questions off of this page.
If you are experiencing the site not working for you as it should, please direct your question or concerns to support@bonanza.com so we can help you. You can also click on the “Contact” link at the bottom of any page to get in touch with our support team.
It will be our pleasure to assist you further there.
Thank you and Happy Selling!
Kind Regards
Wanda T.
Happiness Producer
Bonanza Support Team
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bonanzawanda Reputation: 1046 See bonanzawanda's booth |
The safety stopgaps are there for you, the seller. If both USPS and PayPal say not to ship, that the address isn’t correct… I’d kinda take their word for it. Especially if the buyer has nothing more or better to offer.
If you have the time, look up the address on Google (map) and see what it looks like! This can sometimes be revealing, although probably not a solution to anything more than your curiosity. :)
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Littleblackdog Reputation: 241 See Littleblackdog's booth |
If you still want to ship to that address, even though the USPS checker says it is incorrect (since the customer has confirmed it), you could do one of 2 [URL removed] (a) just add a street number to the shipping address before printing the label (if it’s the only house on that “street” then a number shouldn’t make a difference), or (b) use PirateShip to create your label (it’s free) – it will warn you that the address is incorrect, but won’t stop you from printing your label. You can then manually enter the tracking number into Bonanza and Paypal.
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KazooDecor Reputation: 650 See KazooDecor's booth |
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