I had my sync setup improperly and my solds on eBay were not being deleted from Bonanza, so I accidentally sold something on Bonanza that was already sold. I refunded the payment, but Bonanza is still asking for shipping information. I can’t figure out how to cancel the transaction. Any help?
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pinchingpesos Reputation: 10 See pinchingpesos' booth |
You really can’t cancel the transaction. It will eventually stop asking for shipping info, if you are getting notifications, otherwise it will just sit there forever showing not shipped, so just ignore. To get your fees back you can send a request through the fees owed page. Should always carefully monitor you store when you are selling on multiple venues.
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A2z4u2c Reputation: 1291 See A2z4u2c's booth |
Fees owed
Under the bill for the month
See activity since last bill
Look for the transaction
Click on link that [URL removed]
Request a refund for a transaction on this bill
give the cancel information from the payment type (ie the transaction number of the refund)
You will not be charge the fees for the next bill and the transaction will be cancelled…the invoice remains in your items sold for record keeping
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ccmom Reputation: 12648 See ccmom's booth |
Viewed: 1613 times
Asked: about 10 years ago
Latest response: about 10 years ago
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