Someone from the UK bought an item from us and it is showing up in our paypal account in british pounds and it marked unclaimed. It also didn’t show up in our Bonanza sold orders.
Anybody have any thoughts on this?
Thanks in advance!
Debbie
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thunderroseleather Reputation: 14 See thunderroseleather's booth |
You will have to go to Paypal to approve this one..but afterwards..
Paypal
Profile Settings
Selling Tools
Getting paid and managing my risk
Click on Block Payments (Edit)
This [URL removed]
Allow payments sent to me in a currency I do not [URL removed]
Yes, accept and convert them to U.S. Dollars. Additional charges apply.
No, deny the payments
Ask Me, decide accepting or denying each individual payment
My guess is that the setting is Ask Me…
Change it to No, deny the payments, and therefore all international buyers will have to convert their currency first before payment…(this does not block international buyers, just the currency they can use to pay)
If you want to accept alternative currency, then check the Yes, accept..then you will pay the conversion fees at paypal
I have mine set for No and that leaves it up to the international buyer to convert and pay conversion fees…
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ccmom Reputation: 12648 See ccmom's booth |
it’s a good idea to call pay pal as well, they have someone you can talk to any time of the day or night. They will be able to explain to you what’s going on with your account, I/e how to convert British pounds into American dollars.
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duckhead21 Reputation: 38 See duckhead21's booth |
Thanks bonazamark. How do we claim it. Have never been here before. We sell all around the world and have never run into this one. We can call paypal tomorrow but would rather take care of it from here. Once you call paypal you are in for an hour. How did this happen ? Will this happen with all international orders ? It seems like paypal should have converted it to USD. It’s a lot of hoops to jump thru .
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thunderroseleather Reputation: 14 See thunderroseleather's booth |
1 Comment
I got paid in pounds, and I sent a note to the buyer that I was refunding, and that I only accept US Dollars. I them sent them an invoice from Paypal for the correct amount. I got re- paid, in USD.
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Ms_Prissys_Patterns Reputation: 366 See Ms_Prissys_Patterns' booth |
Viewed: 1787 times
Asked: almost 10 years ago
Latest response: almost 10 years ago
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