How would you approach being gone for a week? If you put your booth on vacation mode, no one can purchase anything from you while you’re away. If you increase your “items ship within” time period… people can purchase from you, but even with the extended shipping disclosure, they might be disappointed in the amount of time it takes to get their order. Presumably you could adjust the “items ship within” field every day to a lower number to make the estimate more accurate. What has worked best for you? Which method do you think is best? Do you have any other ways to approach this?
vintagepaperads Reputation: 49 See vintagepaperads' booth |
I believe buyers should know about the shipping delay up front.
On the other hand, a week is not a long period and it would be a pity for potential customers to see an empty shop…
So, I think the best option would be to add a short, clear announcement on the banner (vide below), open Your chat box and write there the same info as well.
In order to minimize any misunderstanding, if somebody lands straight on some item’s page, to add also the same text in the beginning of each listing (using text editor in the batch edit – easy to add and then easy to remove):
[URL removed]
go to → Text editing → Add text to beginning of items’ descriptions ([URL removed]
E.g. +/- this [URL removed] ‘We are on a short vacation (here dates), You are welcome to make Your purchase, but the item will be send with a one week delay. Thank You for Your understanding.’
Add it also in the Booth overview [URL removed]
[URL removed]
and to Your Shipping policy
[URL removed]
A sample with Your [URL removed]
![URL removed]
ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
Personally, I would keep the status quo and upon a sale, would notify the buyer (which you should always do anyway IMO) through email/Bmail thanking them for their purchase and that you are currently on vacation. Let them know that you will ship their item(s) upon your return and give them that date that you will ship the package.
Most buyers just want to know WHEN they can expect to get the item. They are probably willing to wait that (up to) extra week to get the package as long as you inform them. Communication is the key to successful selling, providing good customer service and getting good feedback and/or repeat business from your buyers.
EDITED to [URL removed] My answer was based on the fact that you are only on vacation for a week. If the vacation period is longer, then you might want to consider adding information to your listings (using the Batch Editor) or changing your booth banner. Of course, your booth banner isn’t always seen by a buyer clicking on your item in Google Shopping. And, many buyers never fully read a description. And, you should always give a buyer a way out of the transaction (refund) if they aren’t willing to wait for shipping.
tomwayne1 Reputation: 8637 See tomwayne1's booth |
I usually put ours on vacation because my “vacations” are often open-ended, though they initially start out as a week. The grandkids can be persuasive and frankly, I would rather spend time with them and forfeit a sale. :) I’m just wondering how Bonanza’s “Zippy-Hippy-Dippy” shipping rating is affected by delaying it.
loves_birds Reputation: 2047 See loves_birds' booth |
I have to agree with ArtistsUnion that you need to use the text editor for your listings if you keep your booth open.
Fully inform your potential buyers before they buy instead of after. No one really likes to be blindsided with delays after they sign up for or purchase something.
And I agree with Tom Wayne that some buyer’s don’t mind waiting for things to ship, but they do want to know when and how long it will take them to receive it.
rapidreader Reputation: 534 See rapidreader's booth |
Viewed: 878 times
Asked: about 7 years ago
Latest response: about 7 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment