I’ve had trouble with buyers seeing the shipping options on a listing and thinking that is the total shipping duration. I had a buyer pay with an echeck which took a week to clear. When it finally cleared I messaged them to say it was about to ship and gave them the approximate delivery time they freaked out. They thought the “ships in 3 business days” was the the amount of time it would take to get to them. I ended up refunding them because they were upset that it would not arrive in 3 days. (Even though each listing details the shipping duration in the description)Anyhow my long winded point is this needs to be renamed to handling time. There also needs to be an option to give buyers an estimate of delivery time on a listing. It was very frustrating waiting so long to be paid only to have a confused buyer that no longer wanted the item.
|
timerovertreasures Reputation: 62 See timerovertreasures' booth |
Go to Edit Booth Options
Shipping and Returns
Items ships withing….small box…business days
this box looks very small but can hold a lot of information and you can put what you wish the buyers to see..(you can see mine in a listing actually has quite a bit of information)
You can put in the box, Items will ship once payment has cleared. There will be a x days handling time. Shipping is within 5 business days…or any variation you would like..
You can also put in your listings or in you booth shipping details that you ship once payment clears on echeck..any other information…
You do have control over your shipping/handling time
|
CindyBear Reputation: 3068 See CindyBear's booth |
2 Comments
Some buyers take the “items ship within 3 business days” or how ever many you have set to mean that is how long it will take to get to them – not that its how long it may take you to get it to the post office!
that can be and is confusing to buyers and not many will bother reading the shipping policy even if you have it in the description of the item
So its best to send a message to them that you intend to ship on X date on X day
|
FrogAndBearCreations Reputation: 1131 See FrogAndBearCreations' booth |
5 Comments
When a buyer purchases something and they use an e-check, I always email them right away letting them know that I will ship their item once the e-check clears, this way they know there will be a delay.
|
A2z4u2c Reputation: 1291 See A2z4u2c's booth |
3 Comments
Viewed: 2414 times
Asked: almost 11 years ago
Latest response: almost 11 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment