Hello everyone,

for a few weeks I have been experiencing an error which meant that my valid debit card was suddenly removed from my booth, which caused it to eventually get suspended for unpaid fees.

I tried replacing it or re-entering the same card, but it always returned the same error message written in [URL removed]

Whoops. There was an error.

We couldn’t process your credit card. Please check to make sure that you entered the number, expiration, and security code correctly, and that your billing address is correct (the billing address you enter must match the billing address on file with your credit card issuer).

I noticed that lots of Bonanza sellers are having the same problem and are only getting unhelpful responses from staff telling them to double check that everything is correct (when it obviously is).

So here is what you need to [URL removed]

1. Use a different browser where you normally don’t login to Bonanza

2. Go to “Account” – “Account Settings” – “ Contact & Address”

3. Delete and re-enter everything again manually, even if it is all correct and “Save changes”

4. Go to “Selling Dashboard” – “Billing” – “Add a card”

5. Delete all pre-filled information, even if it is correct

6. Re-enter everything manually, then manually enter the credit card details, including number, without having it automatically filled by your iPad’s saved data

7. “Add payment method”

8. This will save and accept your card