Hi Braznyc,

I planned on asking the same question, but when I went over to the recent blog introducing global shipping I read the following question and saw the answer to your question as well here. I have copy and pasted it so if you don’t have time to refer to the blog it is here.

Have a great day!

Rita
MomentsInThyme

NecktieGuy [URL removed]
09/28/16 at 13:12:58

This sounds great. Just a few questions and clarifications. I can ship, like I normally do, with USPS Priority Boxes, to the Kentucky distribution center with tracking and that’s it on my part?
If the item is broken once it leaves the distribution center, what exactly protects me from a PayPal dispute?
Can the distribution center guarantee that the item wasn’t broken when they received it and when they sent it out?
If the item is disputed at ‘not as described’ does the item have to be returned before refund? This would discourage scamming. And who pays for returns?
If there is a hold up in the foreign countries customs system, and tracking suddenly disappears (it’s happened), am I still protected? And by who?
This really sounds terrific and I’m sure I’ll have more questions, but initially I Like It.

Goatbb_thumb128
emmarepp says in [URL removed]
09/28/16 at 15:44:31

Hi NecktieGuy! You have some excellent questions here.
You do ship, as you would normally ship a domestic package, to the Kentucky distribution center. You are only responsible for insuring the package up to this point. After it hits the distribution center, Pitney Bowes is responsible. Your best bet to avoid issue is to insure your packages on the domestic side, but it is not your responsibility to insure it to the final destination. You are still covered by Seller Protection and the buyer is responsible for return shipping.