Why do i have to click a link inside a listing to see the description?

And do shoppers have to do this?

That is, I go into a listing, mine or someone else’s, and half the time, I get there and DON’T SEE ANY DESCRIPTION…I see lots of other stuff, and after getting past the visual of all the other links, info and images of OTHER products, I see a small link below the listing main gallery image that I have to click to see the description details.

Isn’t that kinda crazy that one finds something they’re interested in and they get there and they don’t see a description READILY AVAILABLE?

What’s up with that?

EDIT 7/14 TO [URL removed] I got an email from support that [URL removed]

“I am pretty sure we are running an A/B test on showing this. No time frame on the end of the test. The good news is that there is nothing wrong on your side.”

Of course I shared my 2 cents with how ridiculous it is to have a shopper click a bunch of links to get to your item page, just to have difficulty finding the product description, which is why they clicked to look at that page, but is instead shown a bunch of enticing pics of other products.

asked almost 10 years ago

2 Answers

So nobody else on a desktop or laptop has this issue? Weird.

I go to a listing (of mine and other people’s stuff) and do not see the description…I have to hunt and find the link to open up the description.

EDIT 7/14 TO [URL removed] I got an email from support that [URL removed]

“I am pretty sure we are running an A/B test on showing this. No time frame on the end of the test. The good news is that there is nothing wrong on your side.”

Of course I shared my 2 cents with how ridiculous it is to have a shopper click a bunch of links to get to your item page, just to have difficulty finding the product description, which is why they clicked to look at that page, but is instead shown a bunch of enticing pics of other products.

answered almost 10 years ago

Sounds like you are on the mobile site ([URL removed] instead of the regular site ([URL removed] …or on a mobile device, which is the way they are set up

If not you may have clicked a mobile listing link…which has now reset your cookie on your computer..I get caught there sometimes…and have to switch back to normal PC mode..or [URL removed] (without the m.)

answered almost 10 years ago

CindyBear
Reputation: 3068
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3 Comments

TimsDiamondWillow says: June 23, 2014

I’ve never been on mobile. My url says www.bonanza.com….

TimsDiamondWillow says: June 23, 2014

Your answer got me to thinking I should maybe mention I have a laptop, using it like a desktop hooked to my home computer (which is satellite, not dsl) and using windows 7 on chrome, if all that makes a difference? I just don’t know.

ccmom says: June 23, 2014

I really do not know about that…but it has been my experience that mobile or wireless tends to look different than wired..don’t know why though, but what you described is what I see on a tablet..and come to think of it, on my wireless laptop too. (aka) CindyBear

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Asked: almost 10 years ago

Latest response: almost 10 years ago

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