All buyers should consider the fact that if they purchase an item that is described as NEW (whether in a sealed package or not), then sometimes the returned item doesn’t look “new” anymore or it is perceived as used if it is no longer packaged. Sellers lose money if a new item can no longer be sold as new. IMO, that is the purpose of restocking fees. Small sellers can’t afford to let buyers try on clothes for sizing, check out the color of an item or simply decide that they don’t like the item and expect to return it for full credit. I would imagine that it is entirely possible that a returned Coach bag could decrease in value IF the bag was damaged/soiled/etc. or if the tags had been discarded. A bag being re-sold under those kind of conditions could conceivably be reduced in value more than the 20% that the seller charges for restocking it.

Of course, I agree with everybody who says that the buyer needs to make an informed decision prior to purchasing the item. Perhaps the seller could consider stating that a restocking fee UP TO 20% may apply. Communication between sellers and buyers (prior to either taking action) is the key to successful transactions.

That restocking/return policy is exactly as transferred on ebay to Bonanza. Millions of shoppers on ebay see the exact same thing. I don’t fault the seller. It’s not show and tell. Since there was nothing wrong with the item I think it’s fair. Much time is spent going thru the steps for a seller to recover their time and fees charged on the sale. Some are never recovered.

If she charges a 20% restocking fee, and you feel it is unfair, why did you purchase from her? Bonanza consists of individuals sellers who make their own return policies, it is up to the buyer to check out these policies. I dont quite understand how you can blame Bonanza the site when you are partly responsible for purchasing something from someone who’s return policy you do not agree with & knowing there could possibly have been a return. Sorry, i am not trying to be rude, just realistic.

In my opinion, you have grounds for filing a dispute with your payment processor. The restocking fee was hidden on the seller’s policy page, while the rest of her return policy was included in the item description. This seems deceptive to me. Try filing a dispute with PayPal or your credit card or Amazon, whoever you paid through. For $90, I sure would.

I have a restocking fee. It is clearly stated that I may charge on a restocking fee,.
I never used to have one, but I got so many returns on another selling site,that I was losing money right & left. The items were never damaged or defective just that the buyer changed their mind after purchasing item They didn’t like it or found it cheaper somewhere else.
My wholesalers charge me a restocking fee if I want to return an item that id not defective. As they have to pay an employee to open box,unpack it,check it for damage,etc. and then put it back in stock on the shelf.
We as sellers have to do the exact same thing. I don’t like working for free.

ToysAndTreasures [URL removed] “The seller’s “Return Policy” is included in the item description, but does NOT mention a restocking fee. Only if you click through to the seller’s policy page is the fee mentioned. This is misleading at best.”

I agree with You. Since this seller’s ‘Return Policy’ is already included in the item’s description (btw, in smaller letters than the text above and below it!) and it doesn’t state to see more details on some other page (in fact, under ‘Payment options’, there is a ‘Return Policy’ line [URL removed] “See booth/item description for details”) – in this particular case the buyer, who visited the listing and saw this [URL removed]

![URL removed]

should not be asked to pay the restocking fee.

One more dissonance (on the same listing page, see the above photo):
Payment options – "Credit or debit cards, Amazon Payments, Paypal"
and in the item’s description – “PayPal only please.”
Why to have such a representation?

Buyer [URL removed] “I will never buy through Bonanza again.”
It’s a pity that one misleading listing has caused this Buyer to loose money and made Her transfer this frustration on B. marketplace with so many other sellers, who are very accurate in their items’ descriptions.

To avoid such situations in the future (for buyers and sellers protection), Bonanza could set this [URL removed]
1) if a return policy is added also to descriptions, then it bounds seller and customer (and buyers don’t need to check any extra pages – it’s seller’s duty to have it clear and complete).

In all fairness to the seller in question, the return policy was plainly stated. Whether I or anyone else would buy from someone who has that kind of return policy is immaterial, as the seller assumes people will. With 100% feedback apparently most do. I do not know the seller, but it is not my place to denigrate another sellers return policy. I know from years of selling here and on the dark side, achieving and maintaining a 100% selling record, isn’t a walk in the park. Adrenalin driven shoppers aside, the seller followed the policy she/he had set down. Isn’t that what is expected of a seller on any venue? M~