The seller informed me the item was out of stock but said they can’t cancel the order
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JenniferS1344 Reputation: 10 |
This is an official Bonanza response.
Hi Jennifer,
Thanks for reaching out to our community! We took a look at your order. We contacted the seller to help them learn how to cancel the transaction and refund your purchase price. If you do not see this process in 48 hours, please contact us at support@bonanza.com and we will provide additional assistance.
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BonanzaShelly Reputation: 914 See BonanzaShelly's booth |
Only the seller can cancel the order. If you paid by paypal, the seller goes to paypal and refunds, then goes to their transaction statements and requests the return of their fees.
If you used Amazon Payments..again the seller refunds through Amazon payments and then the same as above.
If you used direct checkout, the seller goes to their Booth settings, clicks on the Booth Payment account status and refunds the credit card payment.
As the buyer you cannot do anything…to cancel but you can contact support to help you with the seller
Please tell the seller to come to the forum so that they can check the link Once_Again posted or read this answer
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ccmom Reputation: 12648 See ccmom's booth |
Information on this is in the help center. Here’s one of the links
[URL removed]
Hope this helps
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Once_Again Reputation: 525 See Once_Again's booth |
They certainly can cancel the order. The item should not have been active in their booth if they were out of stock.
Worse comes to worse, and you cannot get them to refund, go to paypal, Paypal will make them refund you.
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misskeech Reputation: 1958 See misskeech's booth |
3 Comment
That is ridiculous. If the item is not in stock then they have to cancel the order. Contact the seller again, if they refuse, contact PayPal, they will open a case if need be, & you will receive a refund through PayPal.
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Jewelsbelegance Reputation: 307 See Jewelsbelegance's booth |
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2 Comment