Not receiving emails when something sells

Lately I haven’t been receiving email notifications when something sells. I went to Account Notifications and everything says YES to receiving emails. Can someone help so I know when I have to ship something?

asked Translation missing: es.datetime.distance_in_words.over_x_years ago

2 Answer

This is an official Bonanza response.

Hi eTrendzShop,
Thanks for asking about your email notifications. We checked your account and see copies of notifications for the last three sales you received. You may want to add Bonanza to your safe sender list, or if you use gmail check your promotion folder.
If there is anything we can do to help let us know.

answered Translation missing: es.datetime.distance_in_words.over_x_years ago

If something sells, check the payment processor (ie PayPal, Amazon Payments) if the transactions are completed and show you have the funds, then you can ship anytime you want…Just check your dashboard everyday to see if there are sales.

I see that you are only accept PayPal, so you should be getting sale notifications from PayPal about sales here, even if the bonanza notification does not come through

If the transactions is here, and you were not informed, send a message to support with the transaction ID #s. Also check your email spam folder.

In the past, when there have been system updates, sometimes sale notifications get lost

answered Translation missing: es.datetime.distance_in_words.over_x_years ago

ccmom
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