Riddler Riddle Green Questions Insulated and similar items

Cancellation / return / refund policy:

- 1 hour after order time because any reason will be granted full refund without any restocking fee.
- more than 1 hour after order time and item hasn’t shipped yet will be granted refund with restocking fee (10% of item’s price) for reasons of accidental order, better price available, no longer needed/wanted. This charge is based on the nature of my items which are made by order.
- after item has been shipped (already received in 30 days or not yet received) will be granted refund with restocking fee (20% of item’s price) for reasons of accidental order, better price available, or no longer needed/wanted AND after I receive the return item in original condition in 45 days after the receive date. The return item should not be used before returned. 
- if original item is received in damage / defect condition, in 14 days buyer needs to send photos showing the area, after review, a decision will be made for full refund / half refund up to 50% depend on the situation without return the item (buyer can keep the item). So, we encourage buyer to check the item first after receive the package before using the item. Any damage occurs after using the item will not be count for any refund.
- If failure of delivery occurs, refund will be only 50% for any reason. No resend of the item back.