Sterling Silver Heart Necklace with Fresh and similar items

We only refund/replace items if they are defective, damaged, or if you receive a different item.
You have to provide photos of damaged, defective, or incorrect items immediately after delivery.
Returns must be made within 7 days of receiving the products.
Please note that shipping and handling, including any insurance, are not refundable.
To qualify for a return, your item must be unused and in the same condition as when you received it, and it must also be in the original packaging.
A refund or replacement is granted after we receive and inspect the item.
Please ensure you read the item description thoroughly and ask us any questions you may have before completing your purchase.
Refunds are not granted for reasons such as misconceptions about the item’s size, color, or any other details that are explicitly stated in the item’s description.