Department 56 Dickens Village Victoria and 43 similar items

Due to the nature of the items we sell, most items are ALL SALES FINAL, NO RETURNS unless otherwise stated in item description.

Returns may be accepted in rare instances (ex. there is a gross discrepancy as listed, wrong item sent), and are handled on a case by case basis. Buyer must notify us within 24-48 hours to request return. Returns are subject to a 20% processing/restock fee, unless it was our mistake.

Any item for return requires prior approval, and RMA#. Return is at buyer’s expense. Item/s must be return within 7 days of approval in it’s original received condition as it left our shop, unopened if packaged/unused/undamaged. We highly recommend tracking and insurance, otherwise if item is damaged/lost on return there is no refund allowed.

Refund will be for purchase price only minus original S/H (including ‘free ship items) and 20% processing/restock fee. Refund will be credited back to Buyer’s account within 5-7 business days upon arrival/inspection of returned item/s. Please contact us to discuss any problems, we are always here to help and resolve any issues.