Item Condition :- Left Earbud works, right earbud doesn't connect or very low sound, charging case Works, item has stickers on it and dirt form previous user, no any other accessories included, sold as is for parts or Repair Only. Returns :- No return Accepted unless not As described ..before you open a case or leave a negative feedback please contact us first and we will try our best to solve the issue thank you for your understanding. **we record the serial numbers # of each products we sell and will be saved** Shipping :- Shipping via USPS or FedEx service or UPS . Handling and shipping time 1-2 business days, no shipping at Saturday or Sunday ** international Shipping** will be varies ..contact me first and then I’ll provide you the shipping fees We do not ship to P.O. Box address, APO FPO, Alaska, Hawaii and Puerto Rico locations. Feedback :- We are trying our best service for customers ,we appreciated your feedback Please give us 5 stars and we’ll do the same for you . Thank you and we hope to do business with you again