When ordering from the US, parcels may be subject to import tax and duty charges, which the buyer is responsible to pay. Animal Pillow Miss Lady Bug 18" inch Care Intruction : Wipe Clean Do not Bleach Do not Iron 100% Polyester Fiber Recommended Age 3 up Refund or Exchange: All return require Carry Supply pre-authorization, must be made within 30 days of receive, in original condition with packaging (New and Unused), and subject to 20% restocking charge. Exchange or refund. We shall not be liable for any merchandise defects, spoilage of products, loss of sales, or consequential damages. Buyer is responsible for all associated shipping costs for undelivered, unclaimed, or returned packages unless we have made an error in the listing or the item is defective. If you ask for a refund during valid period, we will offer you a refund without postage charges. Shipping and handling charges, insurance are not refundable in any case. Brand Animal Pillow UPC Does not apply Size 18''