This is an Amazon return from a warehouse that had small fire. Heat and flames did not reach product. Outer box got smoke damage and looks pretty bad but contents are new never used. The reason this was returned is because the plastic pulp cup and juice cup got broken. I had to replace with different ones but they work. The plastic cups do have a few scuffs on them. All else is brand new . Discover the power of fresh juice with the Brewsly GM3002 Slow Juicer. This amazing machine is perfect for those who want to enjoy the healthy benefits of juicing but don't have the time to do it manually. With its slow juicing technology, you can be sure that all the essential nutrients and enzymes are preserved in every drop of juice. This machine is brand new, never used, and has been tested to ensure that it is in perfect working condition. The Brewsly GM3002 Slow Juicer is designed with your health in mind, and it is perfect for making all kinds of juices. Get yours today and start enjoying the benefits of fresh juice every day!