All products are store returns. Available in various conditions: O/B ? Refurbished, "Like New" condition, no visible signs of wear, Come in a third-party carrying case. Grade A ? "Like New" condition, no visible signs of wear. Grade B ? Excellent, condition, minimal to very light signs of wear. Grade C ? Used, very good condition, light to moderate signs of wear, that do not affect functionality. Grade D ? Used, fair condition, moderate to significant signs of wear, that do not affect functionality. All units come with a charging cable in non-retail packaging. No case or other accessories are included (unless otherwise specified). Some units may come with brand new third-party ear pads the similar quality. Manuals and documentation can be found on the Manufacturers support site. ________________________________________________________________ Description from the Manufacturer: The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise canceling and exceptional call quality. Features Active Noise Cancelation From airplane noise to people?s voices, our WH-1000XM5 wireless headphones with multiple microphone noise canceling keep out more high and mid frequency sounds than ever. Magnificent sound, engineered to perfection The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Crystal clear hands-free calling With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. All day power and quick charging With up to 30 hours of battery life, you?ll have enough power even for long trips. If you need to charge in a hurry, you can get 3 hours' worth of charge after just 3 minutes with an additional USB-PD compatible AC adapter. All day comfort with an elegant design These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Multipoint connection For total convenience, these Bluetooth headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Speak to Chat As soon as you start a conversation, Speak-to-Chat automatically stops your music and lets in ambient sound ? handy if you want to keep your headphones on or talk hands-free. Collapsible case saves space Carry your headphones effortlessly in the redesigned case. Instant pause. Instant play. Just take the headphones off and the music stops ? a capacitive sensor knows when you are wearing them. It also helps improve detection accuracy and design. Put the headphones back on and the music starts again.