Software House SWH 5100 PRX 5/2 HID Multi Proximity Reader - New Item is NEW Item comes exactly as pictured. If it is not in the picture, it does not come with the item unless stated in the description. You may not receive the exact unit pictured, but one in similar condition. Check compatibility with your system. We are not responsible for incompatibility or improper installation. We DO NOT ship Internationally. (US Shipments only) ** If you have any issue at all, please contact us before leaving feedback or opening a case. We will resolve the issue quickly to ensure you are satisfied with your purchase. We value your business and your satisfaction is important to us.** 20% RESTOCKING FEES AND SHIPPING WILL BE CHARGED. IF ITEM IS FUNTIONAL OR INCOMPLETE. An Important Message Regarding USPS Tracking Numbers Due to high volume of shipments sent through USPS, Tracking numbers get recycled on occasion. This means, when you receive the notificaiton that your package has been shipped via USPS, and you try to track the status of the package, it may show your package was Delivered even though the label was just generated. Please don't panic, the solution to this issue is to wait until the Post Office scans the label, then the tracking information will update accordingly. Please let us know if you have any questions. Your feedback is extremely important to us! If you are satisfied with our service please take the time to give us positive feedback. We tremendously appreciate it! We strive for your complete satisfaction. Likewise, if you have any issues, please contact us first, and we promise we will do our best to satisfy your needs and solve the problem. If we resolve your problem, we kindly ask you to still leave us positive feedback. Your kindness will be extremely appreciated!