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The Big Book of Customer Service Training Games by Carlaw & Deming, PB, 209p
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OBO - El vendedor acepta ofertas en este artículo.
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Full refund available within 30 days
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Opciones de pago
PayPal accepted
PayPal Credit accepted
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PayPal, MasterCard, Visa, Discover, and American Express accepted
Maestro accepted
Amazon Pay accepted
Nuvei accepted
Las opciones de envío
Los buques de 2 business days Detalles
No hay precio de envío se especifica en MX
Los buques de
United States
Política de oferta
OBO - El vendedor acepta ofertas en este artículo.
Detalles
La política de devoluciones
Full refund available within 30 days
Protección de compra
Opciones de pago
PayPal accepted
PayPal Credit accepted
Venmo accepted
PayPal, MasterCard, Visa, Discover, and American Express accepted
Maestro accepted
Amazon Pay accepted
Nuvei accepted
Rasgos del artículo
| Categoría: | |
|---|---|
| cantidad disponible: |
Sólo uno en stock, para muy pronto |
| Condition: |
Like New |
| Format: |
Trade Paperback |
| Type: |
Textbook |
| Special Attributes: |
Book Club Edition |
| Language: |
English |
| Publication Year: |
1998 |
| Series: |
Big Book Ser. |
| Number of Pages: |
224 Pages |
| Publication Name: |
Big Book of Customer Service Training Games |
| Publisher: |
Mcgraw-Hill Education |
| Subject: |
Training/Customer Relations |
| Item Height: |
0.5 in |
| Item Weight: |
14 Oz |
| Author: |
Peggy Carlaw/Vasudha K. Deming |
| Item Length: |
9.2 in |
| Subject Area: |
Business & Economics |
| Item Width: |
7.4 in |
Detalles del anuncio
| Las políticas del vendedor: | |
|---|---|
| Envío de descuento: |
Pesos de envío de todos los elementos se suman para el ahorro. | Envío gratis para pedidos superiores a $100.00 |
| Publicado en venta: |
Más de una semana |
| Artículo número: |
1669358726 |
Descripción del Artículo
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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8/2/24
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- The Big Book of Customer Service Training Games by Carlaw & Deming, PB, 209p
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