shannong618's Feedback on Bonanza

Buyer response:
This seller was a nightmare. I purchased a special gift for my husbands spawn collection and was sent the wrong item. When i contacted the seller she made no apologies for the mix up. Instead she was condesending, unsympathetic, egotistical all she wanted to do was argue argue and try to make me keep the item. When I told her I didnt want the item that was shipped to me and needed the correct item or refund she said I was harassing her and trying to keep the item for free. I had to go to bonanza for assistance to get my money back. I then asked her for the refund amount she told me to look it up myself she had other customer to deal with that kept their products. Great shipper if everything goes right but has horrible customer service skills if something is wrong. Very sad.