XYZReptiles Premium Coconut Fiber Substrate and 50 similar items

To be eligible for a return, all dry goods must be unused and in the same condition that you received them in. They must be in the original packaging provided.

Dry goods can be returned within 30 days of delivery. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

For acceptable dry good(s) returns we will request your order number. Once your order is confirmed you will be sent a return label(s). You will also be notified of the shipping carrier to tender the package to.

Note: return labels not in the carrier system for tracking within in 21 days of being sent will be voided and new a label must be requested prior to the exipration date for the return.

Shipping costs paid at the time of purchase are non refundable and the buyer pays return shipping unless the dry good(s) are deemed defective. A 20% restocking fee will be charged on non re-sellable returned dry good(s). Any fees applicable to the return will be deducted from the refund.

Undeliverable packages will be refunded less a 20% restocking fee.

The time it will take for your return to reach us will vary based on where you are shipping from. We don’t guarantee that we will receive your returned item and are not responsible for lost returns.

Any goods shipped to XYZReptiles collect will be refused and no refund will be issued.