Natural Ruby, Ruby Cabochon, Burmese Ruby, and similar items

Simple & Clear – Satisfaction or Money back. 1.Any item may be returned within 14 days of receipt.2. Additional Shipping Charges / Certificate Charges additionally incurred are not refundable. In products where shipping is free,minimum charge shall be deducted as shipping costs in case the item is returned.3. Item(s) must be returned in original condition,Not broken(free from scratches, blemishes or marks).Please contact us for detailed return inquiries.4.Paypal Refund amount may vary as per the exchange rate at the time of receiving the money & refunding the money.5.Return shipping cost will be borne by the buyer.5.Item must be returned as instructed by the seller , with original purchase invoice/export invoice.This is to ensure any import duty is not charged by customs on the entry point.If there are any customs charges/Import Duty at the time of return shipment , then it’s the buyer’s responsibility & will be deducted from the refund amount.If buyer returns the shipment without following the seller’s instructions & the shipment gets stuck in customs , then it’s the buyer’s responsibility as the customs may send back the shipment . 6.Bonanza transaction fee will be deducted on paypal refunds as Bonanza may not refund the transaction fee for paypal refunds.7.If the shipment is lost in transit,then it’s the sender’s responsibility.8.Further,You may contact us for smooth returns , any inquiries are most welcome.9.Custom Or Personalized Orders: Such orders cannot be cancelled , refunded , returned .