Timberland Men Moccassin - 9.5 US EU 43.5 and similar items

Return & Refund Policy – Brands Seekers

At Brands Seekers, customer satisfaction is our top priority. If you’re not completely satisfied with your order, we offer a fair and transparent return and refund process to ensure peace of mind with every purchase.

1. Eligibility for Returns & Refunds

You may request a return or refund if the following conditions are met:

Timeframe: Your request is submitted within 30 days of receiving the order.

Item Condition: Products must be unused, undamaged, and in original packaging (including all tags, labels, and protective materials).

Proof of Purchase: A valid order number or purchase receipt must be provided.

Non-Returnable Items include:

Digital content (downloads, subscriptions)

Gift cards or vouchers

Items damaged due to misuse, wear, or incorrect handling

2. How to Initiate a Return or Refund

Step 1: Contact Customer Support
Email: sales@brandsseekers.com
Phone: 973 32299993 (Business Hours: 12 AM – 11 PM GMT3)

Provide the following details:

Your order number

The reason for return

Photos of the item (if defective or damaged)

Step 2: Receive Return Authorization
If your request meets the criteria, we will send you a Return Merchandise Authorization (RMA) and the full return instructions.

?? Do not ship returns without an RMA. Unauthorized returns may be refused.

Step 3: Return the Item

Use original packaging for secure transit

Clearly mark your RMA number on the outside of the package

Use a trackable courier (insured shipping is recommended for high-value items)

3. Refund Processing

Once we receive and inspect your returned item:

Approved refunds will be issued within 7 business days

Refunds are processed via your original payment method (credit card, PayPal, etc.)

Your bank or payment provider may take up to 7 more business days to post the refund

Partial refunds may apply if the item is:

Used

Damaged

Missing original components or packaging

4. Return Shipping Costs

Unless the return is due to our error or a damaged item, you are responsible for the return shipping.

We will cover the return cost and provide a prepaid return label in cases of:

Incorrect item received

Defective or damaged product upon delivery

5. Exchanges

We accept exchanges depending on product availability.
Contact us first to confirm if your desired replacement is in stock.
If not available, a full refund will be issued instead.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 24 hours of delivery

Include your order number and clear photos or videos of the issue
We’ll arrange a free replacement or offer a full refund right away.

7. International Returns

We ship worldwide. For returns from countries outside of our warehouse region (Italy):

Customers may be responsible for return shipping fees

Any applicable customs duties on returned goods are also your responsibility

Original outbound shipping charges are non-refundable on international orders

8. Lost or Missing Returns

We recommend using a tracked shipping method for your return.
Brands Seekers is not liable for lost packages that do not reach our warehouse.

9. Late or Missing Refunds

If your refund is delayed:

First, check with your bank or payment provider

Then contact us at sales@brandsseekers.com for support
We’re happy to assist and ensure your refund is completed.

10. Contact Us

Have a question? We’re here to help.

Email: info@brandsseekers.com | sales@brandsseekers.com

Phone: +973 32299993

Business Hours: 12 AM – 11 PM (Mon – Sun) [GMT+03:00]

Thank you for shopping with Brands Seekers – where luxury fashion meets trust and service.