Pergola Grey Solid Firwood, Solid Pine Wood and similar items

Refund & Replacement Policy

At ARTPICS, we are committed to delivering high-quality products and ensuring a seamless shopping experience for our customers. We understand that, on rare occasions, a product may arrive damaged or defective. To provide you with peace of mind, we offer a full refund within 30 days of purchase, subject to the conditions outlined below.

If a product you receive is damaged or defective, you may request either a replacement or a full refund. If the product is available in stock, we will promptly arrange for a replacement to be sent at no additional cost. If the product is out of stock and a replacement is not possible, we will issue a full refund to your original payment method. Our goal is to ensure that every customer is fully satisfied with their purchase, and we strive to resolve any issues as quickly and efficiently as possible.

To be eligible for a refund or replacement, you must provide proof that the product is damaged or defective. This includes submitting clear photographs that visibly show the issue with the product. In addition to the images, you must provide a brief but detailed description explaining the nature of the defect or damage. This information allows our team to assess the situation accurately and process your request without unnecessary delays. We kindly ask that you submit this information as soon as possible after receiving the damaged item to ensure timely resolution.

Once we receive and review the required details, our team will verify the issue and proceed with the necessary steps. If a refund is approved, the amount will be credited to your original payment method within the standard processing timeframe. If a replacement is approved and the product is in stock, we will arrange for immediate shipment. Please note that shipping times for replacements may vary based on location and product availability.

This policy applies strictly to products that arrive in a damaged or defective condition. Items that have been used, modified, or damaged due to improper handling, misuse, or external factors unrelated to the original manufacturing process may not be eligible for a refund or replacement. We encourage customers to carefully inspect their products upon arrival and report any issues at the earliest convenience to facilitate a smooth resolution process.

For any inquiries or assistance regarding refunds or replacements, our customer support team is available to help. We are dedicated to providing excellent service and ensuring that every customer has a satisfactory experience with our products. If you have any questions or require further clarification, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we appreciate your trust in our brand.