Spiegelau Vino Grande Prestige Curvee and similar items

For over 29 years we have offered customers a wide selection of fine products. If you are not completely satisfied with your purchase, please return the item for an exchange, refund (with receipt), or merchandise credit.
The following policies apply to all returns(with the exception of designated special order items):
Returns with the original purchase receipt will be exchanged or refunded in the original tender. Returns without the original purchase receipt will be exchanged or refunded with a merchandise credit at the current selling price. Returned merchandise must include vendor packaging and tags and be in the same condition as when it was delivered to you. We can only accept unworn, unaltered and unwashed merchandise. You are responsible for all shipping costs.

We cannot accept returns on special orders, personalized or “Sale” items.
Special order items are subject to a 15% restocking fee.
How to change or cancel an order We make every attempt to cater to your needs. Please advise of any need to change by email within 24hrs. We process orders immediately. Once the order is placed you are expected to honor your obligation. Should we choose to make an exception, at our discretion a 20% cancellation fee will apply.
Custom Orders
Are non-cancellable and are not entitled to any refunds or exchanges. Custom orders are defined as merchandise that has been selected to our customer’s specification. Any item that is customized in a certain color, size, or monogrammed according to a customer’s wishes is considered a custom order and not entitled to a refund or exchange.
Damaged or Incorrect Items
If any item is damaged please notify us within seven days, and we will work with you to resolve the situation. If an incorrect item was shipped in error, we will replace the item as soon as possible, or refund you all costs (including shipping). Please call us at 877-785-4279 and we will send you a pre-paid UPS shipping label.
How to Return an Item: To return or exchange an item, please contact us via Bonanza message for a Return Authorization(RA) indicating the reason for the return and the action to be taken: replacement or merchandise credit. Kindly print the RA number on the outside of the return box. If you do not have your original packing slip please include a letter that includes the following information:

Your name
Address
Phone number
Order number
Item name/description
Reason for return
Action to be taken (replacement or merchandise credit)
Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions.
DesideesReno
702 Plumas St.
Reno, NV 89509
You are responsible for all shipping charges, unless there is store error, or a product defect.
If you have questions about our return policy, please call us at 877-785-4279 or contact us via Bonanza message.
Free Shipping and Promotions- Any returned items that were sent utilizing a free shipping promotion will be credited to your account minus any delivery, handling, shipping costs, and restocking fees. You are responsible for all shipping costs.