Austin Air HealthMate Plus Air Purifier, and similar items

Refund, Returns and Cancellation Policies:

• SHIPPING CHARGES TO YOU ARE NON-REFUNDABLE, EVEN IF THE PRODUCT INCLUDED FREE SHIPPING, ONCE AN ORDER IS IN THE PROCESS OF BEING RETURNED, SHIPPING CHARGES INCURRED WILL BE DEDUCTED FROM YOUR REFUND OR CREDIT AMOUNT. WE DO NOT COVER RETURN SHIPPING COSTS. IF THE ORDER IS DEFECTIVE WE WILL PAY TO SHIP IT BACK ONLY IF YOU ACCEPT A REPLACEMENT. IF YOU DO NOT WANT A REPLACEMENT YOU ARE RESPONSIBLE FOR RETURN SHIPPING. RETURNS MUST HAVE ALL THE ORIGINAL PACKAGING INCLUDING ALL PARTS, ACCESSORIES AND PAPERWORK THAT CAME WITH THE SHIPMENT OR YOU MAY NOT RECEIVE A CREDIT/REFUND OR ONLY A PARTIAL CREDIT/REFUND. YOU MUST GET A RETURN AUTHORIZATION NUMBER BEFORE SENDING ANY PRODUCTS OR SHIPMENT BACK TO A.M.I. SERVICES. WE RESERVE THE RIGHT TO DECLINE RETURNS IF THE ABOVE POLICY IS NOT MET.

BY PLACING AN ORDER WITH A.M.I. SERVICES YOU AGREE TO THIS POLICY.

All returns must be shipped to the address that A.M.I. Services provides to you. Any package refused or sent to an address that A.M.I. Services did not provide for return can be subject to restocking fees.

All returned products must first undergo an inspection. If the product is found to be in good working order and without any defects your money, less shipping costs, will be promptly refunded. All products must be returned in good working condition with no physical damage/defects or additional restocking fees may be applied.

All packages without valid return authorization number on the box will be refused.

Cancellation: Orders can be cancelled up to 2pm EST on the day of order. Since products will be shipped after that time we cannot cancel the order.

Unfortunately we cannot accept returns for testing kits or opened filters. Once they are opened they cannot be used so we cannot accept returns on them.

Returns: If for some reason you are not satisfied with your product you can return it within 30 days from the purchase date for a refund of the purchase price minus shipping or restocking fee. If the product is found to be in good working order and without defects your money, less shipping costs or restocking fee will be promptly refunded. We cannot refund shipping! Due to the fact that we pay for shipping on orders, a restocking fee will be deducted from your refund depending on the price of the original shipping cost.

Damaged product: If for some reason your product is damaged or broken during shipping or is defective just email us and we will set up a return and replacement at no charge.

Frequently Asked Questions:

How do I know my order has shipped? Answer: We will email you a confirmation that your order has shipped.

What type of shipping do you provide? Answer: We normally ship ground but faster shipping is available at an extra charge. Charges will appear in the shopping cart. We use U.S.P.S., UPS and Fedex depending on price and delivery time.