2012-2021 JEEP GRAND CHEROKEE OEM TOW HOOK ITEM IS BRAND NEW ALL USED PARTS WILL OR MIGHT HAVE NORMAL WEAR AND TEAR SEE PICTURES AND DESCRIPTION YOU WILL RECEIVE ITEM AS SEEN ON THE PICTURES PLEASE TAKE MOMENT AND LOOK AT THE PICTURES AND READ DESCRIPTION WE CAN NOT PROVIDE RECEIPT WITH VIN # RETURN POLICY: RETURNS ARE ACCEPTED ONLY IF I MADE MISTAKE IN LISTING, OR IF ITEM IS NOT AS DESCRIBED. BUYER IS RESPONSIBLE FOR FITMENT. PLEASE LOOK AT THE PHOTOS AND PART # TO MAKE SURE IT'S CORRECT PART 25% RESTOCKING FEE WILL BE APPLIED IF RETURNED FOR BUYERS FAULT AND NOT IN ORIGINAL CONDITIONS SHIPPING: WE SHIP U.S ADDRESSES WITHIN THE 48 STATES SHIPS VIA FED EX GROUND. SOME SMALLER PACKAGES WILL BE SHIPPED VIA USPS. INTERNATIONAL SHIPMENTS ARE COMPLETED THROUGH'S GLOBAL SHIPPING PROGRAM. BUYERS ARE RESPONSIBLE FOR ALL THE CUSTOMS FEES AND ANY OTHER CHARGES ASSOCIATED WITH INTERNATIONAL SHIPPING IMPORTANT:BEFORE LEAVING NEGATIVE FEEDBACK, PLEASE CONTACT US FIRST, WE WILL DO OUR BEST TO RESOLVE ANY ISSUES.