The router was actually a store open box. Means that it was opened but not set up. I Tested it and found that with this unit like all other ASUS ROG Rapture Wi-Fi 6 Gaming Router GT-AX11000 has the 'Red' Light WAN issue. POwered it up and updated the Asus Firmware fix and it works perfectly. I have the set up Wifi Password, and Router Setup Login written on a post-it note in the box as well. If you would rather start the setup from scratch you can just press the 'Reset' button and have it setup again. The original power supply was missing, so it comes with a generic power supply which works great. Comes with 2 New additional 100ft and 60ft Ethernet Cables. Consider pictures as a part of the description and judge any and all cosmetic or other issues to your opinion before purchasing. PLEASE NOTE THE PICTURE IS THE ACTUAL ITEM, YOU WILL RECEIVE. Sold as is and as pictured. We do our best to accurately picture and describe each and every one of our listings. Inevitably, you may receive an item that does not meet your expectations. It is no way our intention to mislead or cheat any customer. If you have any issues with your purchase, please message us before filing a refund request. Please note that all refund requests will require the return of the item in the same condition as it was sent. Any damage or material change to the condition of the item may result in a reduced refund, up to 50% in accordance with policy. All refunds on returns will be processed minus the original shipping charges that were incurred to ship it to you. We package our items in the most cost/time-effective way to provide competitive pricing. Should you require special shipping considerations (e.g. packaging or shipping timelines), please message us PRIOR to purchasing so we can work towards an amicable solution. Certain requests may incur additional charges. Post-purchase shipping demands will not be honored. Delivery times provided are estimates. Actual delivery times may vary due to carrier-related delays. We ship items as quickly as possible, but in some circumstances, it can take up to three business days for an item to be shipped. Once an item leaves our hand, we have no control over when it gets delivered. We only ship to the confirmed shipping address provided to us at the time of purchase. We cannot change the delivery address after a purchase has been made, so please ensure that your shipping address is correct.