BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 2nd edition by Mary Ellen Guffey Business Communication: Process and Product introduces a unique teaching/learning package that solves a major problem for instructors and students today. It provides the atmosphere of an exciting real-life business environment for business communication without sacrificing sound pedagogy. This means that students experience the enrichment of real people and real business situations while at the same time learning a hands-on process that they can carry with them to apply long after they leave the classroom. Business Communication: Process and Product takes students inside some of the country's best-run and most respected organizations, such as Liz Claiborne, Ben Jerry's, American Airlines, Bank of America, and Walt Disney Imagineering. More importantly, though, it balances this exposure with a well-developed and consistently applied process approach to communication. Students need more than real business settings in which to frame their learning. They need a process that outlines specific steps to follow in solving future communication problems, a tangible strategy they can apply in their careers. In addition to a process, we provide ample products of that process. WE ONLY SELL ITEMS THAT WE BELIEVE WILL DELIGHT OUR CUSTOMERS! PLEASE REPORT YOUR DELIGHT BY LEAVING FEEDBACK QUESTIONS?: Please ask BEFORE buying - we want every buyer's purchase to be right for them. SAVE $$$ - we combine shipping. Buy 2+ items, pay just 1 shipping fee. Tell us which items you want we'll create a bundled listing for you! FAST DELIVERY - We ship within 1 business day!