Cerumol Ear Wax Softener contains arachis oil refined to help lubricate the ear wax and chlorobutanol hemihydrate, an antibacterial agent, which also helps to loosen the wax. This product is used to soften and help remove ear wax. How to use Cerumol Ear Wax Softener -Adults, the elderly and children: ? Prepare a small pad of cotton wool, the size of your thumb nail. ? Lie or sit down and tilt your head to the side. ? Use the dropper to put 5 drops into the ear canal. ? Do not push the dropper into your ear. ? As the liquid enters your ear you may experience a harmless tingling sensation. ? Moisten the small pad of cotton wool with Cerumol or smear with petroleum jelly. ? Place the cotton wool pad in the ear but do not push it too far into the ear canal. This helps to keep the liquid in the ear canal. ? Remove the pad after one hour or the next morning. ? Repeat twice a day for three days. ? The loosened wax usually comes out on its own, but if any wax remains, consult your doctor for possible syringing. ? Do not use for longer than 3 days without consulting your doctor. Terms Conditions Payment · We use-managed payments for a smooth and secure checkout. · Your order will be shipped once full payment is received. Shipping · All orders are shipped from Malaysia via SingPost. · Handling time: 1?5 business days. · Tracking number will be provided once shipped. · Items are securely packed with bubble wrap to prevent damage. · Estimated delivery: 11?35 business days (may vary by location). · For faster delivery, Express Shipping (4?7 business days) is available at an extra charge. · If your item hasn?t arrived within the estimated time, contact us via message. Returns Issues · If there's a problem with your order, kindly contact us first ? we?re here to help. · Returns accepted within 30 days if the item is unused and in original condition. · Returns will not be accepted if: · The item is damaged from misuse or improper handling · It has been disassembled, modified, or tampered with · Please inspect your order upon receipt and follow product instructions carefully. Customs Import Duties · Import taxes, duties, and related fees are not included in the item or shipping price. · These charges are the buyer?s responsibility ? please check with your local customs office if unsure. Feedback · Your 5-star positive feedback means a lot to us! · If anything isn?t right, message us before leaving negative or neutral feedback ? we?ll do our best to resolve it. · We appreciate your support and aim to make your experience a positive one. Thank you for choosing and shopping with us!