Item COCOCHI AG Ultimate Clarifying Cleansing Balm 90g Makeup Remover Balm Made In Japan ?Due to the impact of EPIDEMIC on global flight reduction, items maybe take 2 to 3 weeks to deliver. Sorry for the inconvenience caused. Your patience is very much appreciated. Description - Refreshing, mild and moisturizing texture suitable for all skin types - Only 12 minimalist ingredients, safe for sensitive skin and oily acne-prone skin - No fragrance, essential oil, alcohol, coloring, polyethylene glycol - New sensation of melting on skin, allowing you to quickly and easily remove makeup from your entire face - Can remove sunscreen, heavy and light makeup, and eye and lip makeup - Effectively and deeply cleans pores of oil and makeup residue, preventing blackheads and acne - After removal, the skin will not feel tingling, tight, dry or red, and will not be burdened at all. Shipping ? Ship by Registered Air Mail. ? We are not responsible for wrong or undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address. Payment ? We accept payments only by PayPal. ? E-check payment may delay the processing time because we will only send out the goods until it is cleared by Paypal. It may take approximately 3 business days. ? We only ship to Paypal Confirmed Address Only. If you would like to change the address, please change your PayPal address before you complete the payment. TAX VAT ? Taxes and charges are not included in the item price or shipping charges. Buyer is responsible for any customs taxes to be charged by receiving country. We regret that we have no control over these charges and cannot predict what they may be. ? For further details, please contact your local customs authority. ? Please note we are not in a position to refund any customs/import duties paid. If any order is refused due to these reasons, buyer will be responsible for the return shipping charges. Refund Return ? We provide 30 days hassle free money back guarantee. ? Please contact us prior to returning an item to ensure correct and prompt refund. We will refund your money once we receive the item. ? Buyers are responsible for all return shipping charges. ? In the case of return, please be sure to include all the original contents (including gift, package). Any missing contents may result in rejection to do the refund. Please also make sure that the return package is securely packed, and apply waterproof packing instruments wherever necessary. ? The refund will only be credited to the PayPal account used for the original purchase, and we will not bear the cost of the return shipping. Feedback ? We strive to achieve 5 stars positive feedback. We work hard to make sure all customers are 100% satisfied, because feedback is very important to us. ? Our goal is to provide Top Level Customer Service, so we will try our best to solve any problem. If you are dissatisfied for any reason, please don’t be quick to leave negative/neutral feedback. Please give us a chance to rectify the issue and we will resolve it as soon as possible.