Please allow us the opportunity to resolve any issues before opening disputes and/or leaving feedback. Our inventory is purchased from various different manufacturers, retailers, and 3rd party sources. We do not represent or make any claim regarding any manufacturer's warranty. Returns are for the wrong item sent or broken or defective items and returns are NOT for items that you just don't want or change your mind on. Item details: Please ask any questions you may have and bid accordingly! What you see is EXACTLY what you get, nothing more or less. This is an open box item. Shower head and hand shower have different finishes. Please check all the pictures as they are part of the description. Item is Guaranteed to be as stated, or your money back. If you have any questions, please ask before bidding. I do my best to describe items as accurately as I can, if you have any problem with the item you purchased, please contact me and I will resolve the issues. Most items will ship in 1 to 3 business days after payment is received.