Disney Frozen Movie Anna Plush Soft Doll 20" inches BRAND NEW 16'' Hight - Soft plush construction Embroidered features, Polyester Elsa Doll;Sheer cape with decorative snowflake trim and glitter accents Warning: Not for children under 3 years old Refund or Exchange: All return must be made within 14 days of receive, in original condition with packaging (New and Unused), and subject to 20% restocking charge. Exchange or refund. We shall not be liable for any merchandise defects, spoilage of products, loss of sales, or consequential damages. Buyer is responsible for all associated shipping costs for undelivered, unclaimed, or returned packages unless we have made an error in the listing or the item is defective. If you ask for a refund during valid period, we will offer you a refund without postage charges. Shipping and handling charges, insurance are not refundable in any case. After you have received the merchandise in satisfactory condition, please leave us feedback. If there is a problem or a concern to leave negative feedback. Please send us the message or picture. We will do the best to solve the problem and satisfy the situation. Appreciate your business.