Doxie Pro Replacement Pick Roller Product Details Doxie?s rubber pick roller moves to ?grab? single sheets of paper from a stack. It may need to be replaced if you start to see recurring feeding issues that did not routinely occur previously (specifically, double feeding or paper not starting to feed at all). If your Doxie Pro scanner is relatively new, you definitely don?t need a replacement paper pad or pick roller. If you?re having trouble with scanning or feeding, check out our scanning help site or contact Doxie Customer Care for expert assistance. Visit the Doxie Pro Help website for more information on figuring out if you need a replacement pick roller, along with installation instructions. Life cycle: 100,000 scans Compatible models: Doxie Pro Life cycle: 100,000 scans Compatible models: Doxie Pro Payment We accept PayPal and credit cards via PayPal. Taxes - US We collect sales tax, as required by law. Shipping We make every effort of shipping within 3 business day of payment clearing. The estimated delivery time is 2 - 5 business days from the shipping date. Policies If you do need to return your item, please contact us via email (you will receive an email when your product ships with additional details - Subject: Important information about your purchase). You will then be provided with a return shipping label and packing slip. Pack the item carefully. Include the packing slip, apply the shipping label, and return the item within 30 business days of the date you request a return, or your return will be canceled. Once we receive your order we will inspect the return. Please allow up to 5 business days of receiving the returned item for your refund.