Dreame Bot Z10 Pro Robot Vacuum and Mop with Auto-Empty Dock (Model RLS5D)? Functional Condition: Fully functional Cosmetic Condition: New item in opened box, item has never been used. You will receive: New item in open box. Includes Retail Packaging, Robot Vacuum, Auto-Empty Dock, 2 x Dust Bag, Water Tank, Mop Pad, Power Cord, Cleaning Tool, Side Brush. No other accessories are included. Payment and Return Policy Payment: We accept PayPal payments. All items are subjected to 7.5% tax if you are located in Ohio State. Returns: We offer one of the best warranties available on products sold through! If you find that you are not 100% satisfied with your purchase, CONTACT US and we'll be happy help! Our warranty period is for 30-days from the purchase date of your item. Warranty covering: Damaged in Shipping (i.e. exterior packaging is damaged) Defective or broken (i.e. it doesn't function properly) It's the wrong item (e.g. wrong color, size, etc.) It's fake or counterfeit It's missing parts or pieces (e.g. you purchased two items, but you only received one) It's unusable (e.g. concert tickets that arrived too late) Shipping We take great care packaging every item to ensure safe quality shipping. We ship UPS/USPS/FedEx/DHL depending on your location and at our discretion. Most shipments are sent out within 1 business day after payment is confirmed or cleared, unless stated otherwise in the listing. Please make sure to provide the correct shipping address when placing your order, orders can only be shipped out to the confirmed Packages are not shipped on Sunday. Transit time varies and vary by carrier, we cannot control delays caused by carriers. guaranteed. Also subject to change especially during peak periods. Feedback We value your feedback, and we strive to do everything we can to earn Five Stars and Positive Feedback on every order. If you are unhappy with your purchase for any reason, please CONTACT US prior to leaving feedback so that we can make things right for you. CONTACT US We can be reached via messaging during normal business hours (excluding all major holidays) 9 am to 4 pm (EST): Monday-Friday