Factory Refurbished - Console was internally cleaned, tested, and installed with a brand new shell. Brand new OEM Sony controller, brand new power and av cables. Virtually indistinguishable from brand new. No original retail box but a generic box is included. Shipped in a well protect box same/next business day. A business day is Monday-Friday. Any order placed after 6am MST on Friday will ship next business day which is Monday unless it's a postal holiday in which case it will be Tuesday. If you need this order as quickly as possible, get the order in before 6am MST on Friday. : )) This is a Japanese model - X and O buttons are reversed. It will still play all North American released games. PLEASE NOTE: The firmware on this system is permanent, if you try to update it on PSN you WILL brick the console. No returns will be allowed for this reason.