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We will gladly issue a refund or replacement for defective or damaged items. All other items are handled on a case by case basis. Please notify us as soon as possible. All returns must be requested within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. With the exception of defective or damaged items, you will be responsible for paying return shipping costs and a 20% restocking fee, unless otherwise noted. Returns should be sent to: 400 Ho’Okahi St., Ste. 106, Wailuku, HI 96793